Terms and Conditions of

Prodent Auto Repairing LLC

for Automotive Repair and Detailing Services in the United Arab Emirates

1. Scope and Service Description

These Terms and Conditions (“Terms”) govern all vehicle repair, detailing, paintless dent repair (PDR), and related services (“Services”) performed by Prodent Auto Repairing LLC (“Prodent”) for its customers (“Client”). By commissioning any service, the Client accepts these Terms as binding. Any deviations or additional agreements require written confirmation by Prodent.

2. Service Execution and Subcontracting

Prodent performs its services either at its own workshops or on-site at business-to-business customer locations. Prodent may, at its discretion, assign qualified subcontractors to perform the work. Subcontracting does not create a contractual relationship between the Client and the subcontractor.

3. Quotations and Pricing

Quotations provided by Prodent are non-binding unless expressly stated otherwise. All prices are in UAE Dirhams (AED) and exclude VAT unless otherwise stated. Repairs are often estimated remotely based on photos or descriptions provided by the Client. Once the vehicle is physically inspected, deviations from the original estimate may occur, as images may not accurately reflect the actual damage. If, during the course of work, additional services become necessary, Prodent will inform the Client and seek approval before proceeding.

4. Completion and Delivery

Completion dates are provided in good faith but are not binding unless expressly confirmed in writing. Delays caused by factors beyond Prodent’s control—such as parts shortages, extreme weather, labor shortages, or supply delays—do not entitle the Client to compensation. Prodent will notify the Client of any significant delays and propose a revised completion date.

5. Vehicle Collection and Storage

The Client must collect the vehicle within 24 hours of being notified that the work is complete.
If the vehicle is not collected within this period, storage fees may apply. The risk of loss or damage to the vehicle passes to the Client upon completion of the service.

6. Payment Terms

Payment is due upon collection of the vehicle unless otherwise agreed in writing. Prodent reserves the right to require advance payment for materials, parts, or large repair jobs. If payment is delayed, Prodent may charge 1.5% per month (18% per annum) on overdue balances. All payments must be made in full without deductions, set-offs, or counterclaims.

7. Warranty and Liability

The Client must inspect the vehicle at the time of delivery. Only if it is clearly evident that a mistake was made by Prodent can a claim be raised in writing within 14 days of delivery. Prodent warrants that all work will be performed with reasonable care and in accordance with industry standards.
If a defect directly results from workmanship, Prodent will, at its sole discretion, either rework the defect or refund the corresponding portion of the service fee.
Prodent is not liable for:

• Pre-existing damage or defects not related to its work
• Normal wear and tear
• Indirect, incidental, or consequential losses (including loss of use, rental car costs, or business interruption)
• Delays or failure to perform due to force majeure

8. Property and Possessory Lien

Prodent retains possession of the vehicle until full payment has been received. The company has a mechanic’s lien over the vehicle and may retain it until all outstanding invoices are settled.

9. Customer Responsibilities

The Client is responsible for removing personal belongings and valuables from the vehicle prior to service. Prodent assumes no liability for any items left in the vehicle. The Client must inform Prodent of any special requirements, electronic systems, or modifications that may affect the repair process.

10. Jurisdiction and Governing Law

These Terms and all contracts with Prodent are governed by the laws of the United Arab Emirates.
Exclusive jurisdiction for any disputes lies with the courts of Dubai, UAE.

11. Miscellaneous

If any provision of these Terms is held invalid, the remaining provisions shall remain in full force and effect.
Any amendments or additions must be in writing and signed by an authorized representative of Prodent Auto Repairing LLC.