Privacy Policy
Prodent Auto Repairing LLC
Dubai, United Arab Emirates
Last updated: November 2025
Introduction
Prodent Auto Repairing LLC (“Prodent”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the data of individuals who contact us, visit our website, or use our services. By interacting with Prodent or providing your personal information, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect personal data during the course of our business, including:
- Name, phone number, and email address
- Vehicle details (model, VIN, registration plate, and damage photos)
- Company name and contact person (for B2B clients)
- Payment and invoicing information
- Communication records (WhatsApp, phone calls, or emails)
- Website usage data such as IP address, browser type, and pages visited
This information is collected directly from you, through our website, or during communication with our team.
3. Purpose of Processing
We process personal data to:
- Schedule and perform vehicle repairs and service
- Prepare quotations and invoices
- Communicate about service progress or appointments
- Maintain accounting and compliance records
- Improve our services and website performance
- Send relevant marketing or promotional messages
You may opt out of marketing messages at any time by replying “STOP” or emailing info@prodent.ae.
4. Data Sharing
We may share your data with:
- Our employees and authorized subcontractors
- IT, accounting, and communication service providers supporting our operations
- Public authorities or insurers when required by UAE law
Prodent does not sell, rent, or trade your personal information to third parties.
5. Data Retention
We keep personal data only as long as necessary for service delivery, legal, or accounting purposes. After this period, data will be securely deleted or anonymized.
6. Marketing and Communications
We may use your contact details to send service reminders, offers, or company updates via WhatsApp, SMS, phone, or email. These communications are limited to relevant automotive and customer relationship topics.You can withdraw consent anytime by contacting info@prodent.ae.
7. Data Security
We take reasonable technical and organizational measures to protect personal data against loss, misuse, or unauthorized access. This includes secure cloud systems, password protection, and limited staff access.
8. Your Rights
You may request access, correction, or deletion of your personal data at any time by contacting us at info@prodent.ae. We will respond within a reasonable time in accordance with UAE data protection principles.
9. Cookies and Website Analytics
Our website may use cookies or analytics tools to improve functionality and user experience. Cookies can be managed or disabled through your browser settings.
10. Contact
Prodent Auto Repairing LLC
Warehouse 7, Al Hawaii Compound, Street 37, DIP-1
Dubai, United Arab Emirates
P.O. Box 282298
Email: info@prodent.ae
Website: www.prodent.ae
